Native Instruments Traktor Kontrol S4 MK2 Información técnica Pagina 189

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Once the plate has clicked back into place, it should be securely fastened to the unit. If it is
still loose, try running through the procedure again. Although it may not be necessary for opti-
mum use, we recommend recalibrating your jog wheels after detaching and reattaching the jog
wheel top plate. For further details on jog wheel calibration, please refer to the separate Jog
Wheel Calibration Guide in the TRAKTOR 2 documentation folder.
9.4 TRAKTOR Crashes
In case of a crash during runtime, please contact the Native Instruments technical support
team and send them your crash log. You will find the crashlog in the following folders:
Windows: \My Documents\Native Instruments\Traktor 2\Crashlogs\
Mac OS X: Users/~/Library/Logs/CrashReporter/
9.5 Getting Help
9.5.1 Knowledge Base / Readme / Online Support
Open the Service Center application and click on the Support button in the upper right
corner. Here you will find direct links to the Native Instruments Online Knowledge Base
and the Online Support Form.
The Online Knowledge Base gathers useful information about your Native Instruments product
and can be of great help to solve possible issues you may encounter when working with Native
Instruments products.
If no Knowledge Base entry matches your problem, or if the matching entry does not solve the
problem, you can use the Online Support Form to contact the Technical Support team with Na-
tive Instruments. The Online Support Form will ask you to enter information about your hard-
ware and software setup. This information is essential for our support team to be able to pro-
vide you with quality assistance.
Troubleshooting and Help
TRAKTOR Crashes
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